Fair and Transparent
This policy applies to all financial transactions processed through Hype For Entertainment And Consulting Services. We strive to maintain fairness for both our users and the event organizers who use our platform.
1. General Policy
At Hype For Entertainment And Consulting Services ("Hype," "we," "our," or "us"), we strive to provide a seamless and enjoyable experience for all our users. This Refund Policy outlines the terms and conditions under which refunds are provided for tickets, premium features, and subscriptions purchased through the Hype app.
By purchasing through our platform, you agree to this Refund Policy and our Terms of Service.
2. Circle & Event Tickets
Hype allows users to purchase access to business and user-generated circles and events. Because ticket sales often guarantee capacity and fund event operations, the following rules apply:
- Cancellations by Organizer: If an event or circle is canceled by the organizer or business partner, all attendees who purchased a ticket will be fully refunded to their original payment method automatically.
- Rescheduling: If an event is rescheduled, your ticket remains valid for the new date. If you cannot attend the new date, you may request a refund within 48 hours of the rescheduling announcement.
- User Cancellations: Tickets are generally non-refundable if you simply change your mind or cannot attend. However, organizers may outline their own custom cancellation policies. If the organizer's policy permits refunds up to a certain timeframe, we will honor it.
- No-Shows: No refunds will be provided if you fail to attend an event you purchased a ticket for.
3. Subscriptions & Premium Features
Hype offers subscriptions (e.g., Hype Premium) and other digital goods directly through our app via iOS, Android, and web billing.
- App Store Purchases (iOS/Android): Subscriptions purchased via the Apple App Store or Google Play Store are subject to their respective refund policies. Hype cannot directly process refunds for these transactions. You must request a refund directly through Apple or Google.
- Direct/Web Purchases: For purchases made directly through our website or a third-party billing provider hosted by Hype, we generally do not offer refunds for partially used billing periods. If you believe there was a billing error, please contact our support team within 7 days of the charge.
4. Exceptional Circumstances
We understand that emergencies and unforeseen circumstances happen. We may grant refunds on a case-by-case basis at our sole discretion in situations involving:
- Fraudulent or unauthorized charges on your account.
- Significant technical failures within the Hype app that prevented you from accessing the service or event you paid for.
- Severe misrepresentation of an event by an organizer (subject to our review).
5. How to Request a Refund
To request a refund for a ticket or a direct purchase, please contact us with your account details, the receipt or transaction ID, and a brief explanation of the issue.
For Apple App Store or Google Play Store purchases, please use your device's subscription management and purchase history tools to request a refund from the platform provider.
6. Processing Time
Approved refunds are typically processed within 5-10 business days. The funds will be returned to the original payment method used during the transaction. Your bank or credit card provider may require additional time to post the funds to your account.
7. Changes To This Policy
We may update this Refund Policy occasionally to reflect changes in our services or legal requirements. We encourage you to review this page periodically for any updates.
Contact Us
If you need assistance with a refund or billing issue, please contact us at support@hypeapp.me.